top of page

Conditions of Purchase From Undergroundgemco

  • You agree to purchase an item/s on the following conditions.

  • Item/s are to be paid in full prior to shipping.

  • Any defects , faults , errors, issues must be advised within 48 hours of receiving / returned within 7 days.

  • An email is the best way to contact us with any problem or issue.

  • We do not offer refunds but we do however provide credit notes.

  • Please choose your items carefully. Items may differ due to the environment/lightning under which photography/video were taken. All video filmed during daylight hours.

  • We are fully transparent when describing items.

  • Any customs duty / taxes are to be paid by the buyer in their country.

  • Postage/shipping will be added pending on location. TBC.

  • Should you be returning an item(s) it is the buyers' responsibility for postage/shipping charges.

  • Sale items cannot be returned or credited, as it has been stated that they are discounted items .

  • Where an item is purchased at its original (non- discounted) price, any approved return will be issued as store credit equal to the original purchase price. Sale or promotional pricing is not applicable to such credits or subsequent exchanges.

bottom of page